FAQ
Frequently Asked Questions
Have questions about our products or services? Find answers to common inquiries.
Shipping FAQ
When will my order ship?
Orders are processed within 3–5 business days. Once shipped, you’ll receive tracking information when available.
What if my order arrives damaged?
Please email lovescentcandleco@gmail.com within 7 days of delivery with photos of the damaged item and packaging so we can help.
What if I entered the wrong address?
Please contact us as soon as possible. If your order has already shipped, additional shipping costs may apply to reship the package.
Product Information
Hand-poured with love in small batches, our candles are made with 100% soy wax and thoughtfully crafted with our original, signature scents. Each candle is created to bring warmth, comfort, and a little something special to your space.
Returns & Exchanges
Can I return my candle?
Yes. Eligible unused and unopened products may be returned within 14 days of delivery or purchase. Contact us before returning.
What if my order arrives damaged or incorrect?
Contact us within 7 days with your order number and photos. We’ll work with you on a replacement, refund, or other solution.
Can I return a burned candle?
Generally, no. If you believe there is a defect or safety issue, please contact us.
Who pays return shipping?
Customers generally pay return shipping for change-of-mind returns. We cover appropriate resolutions for our errors.
Questions?
Email lovescentcandleco@gmail.com.
Contact Us
Get in Touch
Have a question or feedback? Reach out to us using the form below.