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Privacy Policy

Last Updated: August 11, 2026

Love Scent Candle Co. (“Love Scent Candle Co.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit lovescentcandleco.com, place an order, contact us, subscribe to communications, or otherwise interact with Love Scent Candle Co.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
 

1. INFORMATION WE COLLECT

Depending on how you interact with Love Scent Candle Co., we may collect information such as:
 

Information You Provide Directly

When you place an order, contact us, sign up for emails, or otherwise interact with us, we may collect:

  • First and last name

  • Email address

  • Shipping address

  • Billing address

  • Phone number, if provided

  • Order and purchase information

  • Product preferences

  • Information you provide when contacting customer service

  • Information provided when submitting a review, testimonial, photograph, or other content

  • Information you provide when requesting customer support

We only request information that is reasonably necessary for the purpose for which it is collected.
 

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment processor.

Love Scent Candle Co. does not intentionally store complete credit or debit card numbers on our own systems when payment processing is handled by a third-party payment provider.

Your payment information may be subject to the privacy policy and terms of the payment provider used during checkout.
 

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit lovescentcandleco.com, certain information may be collected automatically by our website or third-party services.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General geographic information

  • Pages visited

  • Time spent on pages

  • Referring website

  • Website activity

  • Date and time of visits

  • Information about how you interact with our website

This information may be used to help us understand how visitors use our website, improve website performance, maintain security, and improve the customer experience.
 

3. COOKIES AND SIMILAR TECHNOLOGIES

Our website and certain third-party services may use cookies, pixels, tags, web beacons, or similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

We may use these technologies to:

  • Keep the website functioning properly

  • Remember certain preferences

  • Maintain shopping-cart functionality

  • Understand website traffic

  • Analyze website performance

  • Improve our website

  • Provide relevant marketing or advertising

  • Help prevent fraud and protect website security

Some cookies may be necessary for the website to function, while others may be used for analytics or marketing purposes.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website features or functionality.
 

4. HOW WE USE YOUR INFORMATION

Love Scent Candle Co. may use information we collect to:

  • Process and fulfill orders

  • Process payments

  • Ship purchases

  • Communicate with customers about orders

  • Respond to customer questions

  • Provide customer service

  • Handle returns, exchanges, and damaged products

  • Improve our website and products

  • Understand customer preferences

  • Maintain website security

  • Detect and prevent fraud or unauthorized activity

  • Send promotional communications when permitted

  • Send newsletters or marketing emails when you have requested or consented to receive them

  • Maintain business records

  • Comply with applicable laws and legal obligations

We will not use your information for purposes that are materially different from those described in this Privacy Policy without providing additional notice when required by applicable law.
 

5. EMAIL AND MARKETING COMMUNICATIONS

If you voluntarily subscribe to Love Scent Candle Co. emails, newsletters, or promotional communications, we may use your email address to send information about:

  • New products

  • Restocks

  • Promotions

  • Discounts

  • Events

  • Markets

  • Business announcements

  • Other Love Scent Candle Co. news

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us at:

lovescentcandleco@gmail.com

Even if you unsubscribe from promotional communications, we may still send transactional or service-related communications necessary to complete an order or provide customer service.
 

6. HOW WE SHARE INFORMATION

Love Scent Candle Co. does not sell your personal information as a standalone product.

We may share information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These may include:
 

Payment Processors

Payment information may be processed through third-party payment providers.
 

Shipping Providers

We may provide your name, shipping address, phone number, or other necessary information to shipping providers so your order can be delivered.
 

Website and Technology Providers

We may use third-party companies that provide website hosting, e-commerce, website applications, analytics, security, email, or other technical services.
 

Marketing and Analytics Providers

If used on our website, certain analytics or marketing services may collect information about website activity and interactions.
 

Professional Service Providers

We may share information with service providers such as accountants, attorneys, consultants, or other professionals when reasonably necessary to operate our business.
 

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to legal process

  • Protect our rights

  • Protect our customers

  • Investigate fraud

  • Protect the safety of individuals

  • Protect our website or business
     

7. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, social media platforms, payment services, shipping services, or other third-party websites.

Those third parties may have their own privacy policies and terms.

Love Scent Candle Co. is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.
 

8. SOCIAL MEDIA

Love Scent Candle Co. may maintain social media accounts or include social media features on our website.

If you interact with us through social media platforms, your interaction may also be subject to the privacy policy and terms of that social media platform.

We may repost or share customer content that you voluntarily make available to us, subject to applicable law and our policies.
 

9. CUSTOMER REVIEWS, PHOTOS, AND TESTIMONIALS

If you voluntarily submit a review, photograph, testimonial, or other content to Love Scent Candle Co., we may use that content for business and marketing purposes as described in our Terms & Conditions.

If your submission contains personal information that you do not want publicly displayed, please avoid including that information or contact us before submitting it.
 

10. DATA SECURITY

Love Scent Candle Co. takes reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.

We cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

If we become aware of a security incident involving personal information, we will respond in accordance with applicable law.

Illinois has specific requirements concerning the protection of personal information and notification following certain security breaches.
 

11. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Provide customer service

  • Maintain business and financial records

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

  • Prevent fraud

  • Protect our business and customers

When information is no longer reasonably necessary, we may securely delete, destroy, or anonymize it, subject to applicable legal and business recordkeeping requirements.
 

12. CHILDREN'S PRIVACY

Our website is not intended to be directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child under 13 has provided personal information to us, please contact us at:

lovescentcandleco@gmail.com

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

​

13. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Ask what personal information we maintain about you

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Ask questions about how your information is used

Not every right applies in every circumstance, and some requests may be subject to legal exceptions or limitations.

To make a privacy-related request, contact:

lovescentcandleco@gmail.com

We may need to verify your identity before completing certain requests in order to protect your personal information.

​

14. ILLINOIS RESIDENTS

Love Scent Candle Co. is based in Illinois and takes reasonable measures to protect personal information in accordance with applicable Illinois law.

Illinois law includes requirements relating to the protection of personal information and security breaches.

Illinois also has specific protections concerning biometric information. Love Scent Candle Co. does not intentionally collect biometric identifiers such as fingerprints, voiceprints, retina or iris scans, or scans of hand or face geometry through our website unless we specifically inform you otherwise and comply with applicable law. Illinois' Biometric Information Privacy Act defines and regulates biometric identifiers and biometric information.

​

15. DO NOT SEND SENSITIVE INFORMATION

Please do not send sensitive personal information, such as Social Security numbers, driver's license numbers, financial account passwords, medical information, or other highly sensitive information through our website contact forms or email unless specifically requested and authorized by Love Scent Candle Co.

​

16. DO NOT TRACK SIGNALS

Some web browsers offer a “Do Not Track” setting.

Because there is not a universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals in every circumstance.

​

17. INTERNATIONAL VISITORS

Love Scent Candle Co. operates in the United States.

If you access our website from outside the United States, information you provide may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

Privacy protections in those locations may differ from those in your country.

​

18. CHANGES TO THIS PRIVACY POLICY

Love Scent Candle Co. may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

If significant changes are made, we may provide additional notice when required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

​

19. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the way Love Scent Candle Co. handles personal information, please contact us.

Love Scent Candle Co.
Email: lovescentcandleco@gmail.com
Website: lovescentcandleco.com
Location: Illinois, USA

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

​

20. ACKNOWLEDGMENT

By using lovescentcandleco.com, you acknowledge that you have had the opportunity to review this Privacy Policy.

Thank you for trusting Love Scent Candle Co. with your information and for supporting our small handmade business.

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