Last Updated: August 11, 2026

Thank you for supporting Love Scent Candle Co. Because our candles are handmade in small batches, we carefully prepare and inspect each order before it is shipped.

This Refund & Return Policy explains when refunds, returns, exchanges, and replacements may be available for purchases made through lovescentcandleco.com and at our in-person markets and events.

Nothing in this policy is intended to limit any rights or protections you may have under applicable consumer protection laws.
 

1. OUR GENERAL RETURN POLICY

We want you to be happy with your purchase.

Because our candles are handmade products, we generally accept returns only for eligible unused and unopened products within 14 days of delivery for online orders or 14 days of purchase for eligible in-person purchases.

Before returning an item, you must contact us at:

lovescentcandleco@gmail.com

and receive return instructions.

Returned products must be:

• Unused

• Unburned

• Unopened when applicable

• In their original condition

• In their original packaging when reasonably possible

Items that have been burned, used, damaged after delivery, or altered by the customer may not be eligible for a refund or exchange.
 

2. CHANGE-OF-MIND PURCHASES

If you simply change your mind about a purchase, eligible unused and unopened products may be returned within 14 days, subject to the requirements of this policy.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.

Original shipping charges are generally non-refundable for change-of-mind returns.

The returned item must arrive in acceptable condition before a refund is issued.
 

3. DAMAGED PRODUCTS

We carefully package our candles, but damage can occasionally occur during shipping.

If your order arrives damaged, please contact us within 7 days of delivery at:

lovescentcandleco@gmail.com

Please provide:

• Your order number

• Your name

• A description of the damage

• Clear photographs of the damaged candle

• Clear photographs of the shipping box

• Clear photographs of the packaging materials

Please keep the damaged item and packaging until we have reviewed your claim.

After reviewing the situation, Love Scent Candle Co. may provide:

• A replacement

• A refund

• Store credit

• Another appropriate resolution

You do not need to return a damaged product unless we specifically request that you do so.
 

4. INCORRECT OR MISSING ITEMS

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and photographs when appropriate.

After reviewing the order, we may provide a replacement, refund, store credit, or another appropriate resolution.

If we accidentally sent you the wrong product, we will provide instructions for returning it when necessary.
 

5. DEFECTIVE PRODUCTS

If you believe a candle is defective, please stop using it and contact us at:

lovescentcandleco@gmail.com

within 7 days of discovering the issue.

Please provide your order number, a description of the issue, and photographs when appropriate.

We will review the situation and determine an appropriate resolution.

A product that has been damaged through improper use, improper burning, failure to follow candle-care instructions, or accidental damage may not qualify as a defective product.
 

6. PRODUCTS THAT HAVE BEEN BURNED

For safety and quality reasons, we generally cannot accept returns of candles that have already been burned or used.

If you believe a burned candle has a manufacturing defect or safety issue, please contact us so we can review the situation individually.

Please discontinue use of the candle if you believe there is a safety concern.

​

7. CUSTOM AND PERSONALIZED ORDERS — WHEN APPLICABLE

Love Scent Candle Co. does not currently offer custom or personalized products. If custom or personalized products become available in the future, they will be subject to the terms outlined in this section.

When applicable, custom and personalized products may not be eligible for return, refund, or exchange due to a change of mind because these products are made specifically for the customer.

This may include, when offered:

• Personalized candles

• Custom labels

• Wedding favors

• Party favors

• Event favors

• Custom scents

• Custom colors

• Custom quantities

• Other made-to-order products

When custom or personalized products are offered, customers will be responsible for reviewing and approving spelling, names, dates, wording, colors, quantities, and other customization details before production.

If Love Scent Candle Co. makes an error that differs from the approved order, please contact us at lovescentcandleco@gmail.com and we will work with you to determine an appropriate resolution.

Nothing in this section limits any rights that cannot legally be waived.

​

8. SALE, CLEARANCE, AND FINAL-SALE ITEMS

Items specifically identified as Final Sale may not be eligible for return, refund, or exchange except where required by applicable law.

Any applicable final-sale restrictions will be communicated at the time of purchase.

Sale or discounted merchandise is not automatically final sale unless specifically stated.

​

9. IN-PERSON MARKET PURCHASES

Products purchased at markets, craft fairs, pop-ups, festivals, and other in-person events are subject to this Refund & Return Policy.

Customers are encouraged to inspect their purchases before leaving the event whenever reasonably possible.

If you discover an issue with your purchase after leaving the event, contact us at:

lovescentcandleco@gmail.com

within 7** days of purchase**, or within the applicable period for damaged or defective products.

Refunds or exchanges for change-of-mind purchases may be subject to the same eligibility requirements described in this policy.

​

10. RETURN PROCESS

To request a return, contact:

lovescentcandleco@gmail.com

Please include:

• Your full name

• Order number, if applicable

• Date of purchase

• Product name

• Reason for the return

• Photographs, when applicable

Do not send an item back before receiving return instructions from Love Scent Candle Co.

Unauthorized returns may not be accepted.

​

11. RETURN SHIPPING

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs.

If an item was damaged, defective, incorrect, or otherwise qualifies for a return because of an error on our part, Love Scent Candle Co. will determine the appropriate shipping resolution.

Original shipping charges are generally non-refundable for change-of-mind returns.

​

12. REFUND PROCESS

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

The time required for a refund to appear may vary depending on the payment provider.

Love Scent Candle Co. cannot control the processing time of your bank or payment provider.

​

13. PARTIAL REFUNDS

In certain circumstances, a partial refund may be offered instead of a full refund.

This may apply when:

• Only part of an order is eligible for a refund

• An item has minor damage that does not prevent its intended use

• A customer and Love Scent Candle Co. agree to a partial refund

• Another circumstance makes a partial refund appropriate

Any partial refund will be discussed with the customer before it is issued.

​

14. EXCHANGES

Eligible unused and unopened products may be exchanged at Love Scent Candle Co.'s discretion.

If the replacement product has a different price, the customer may be responsible for the difference or may receive a refund for the difference, as applicable.

Shipping charges may apply to exchanges.

Damaged, defective, or incorrect products will be handled separately and may qualify for a replacement without additional product charges.

​

15. GIFTS

If an item was purchased as a gift, the original purchaser may be required to provide the order information or proof of purchase for a refund.

Where appropriate, Love Scent Candle Co. may offer an exchange or store credit instead of refunding the original payment method.

​

16. NON-RETURNABLE ITEMS

Unless otherwise required by applicable law, the following items may not be eligible for return:

• Burned or used candles

• Custom or personalized products, when applicable

• Custom event or wedding favors, when applicable

• Products damaged after delivery due to customer use or handling

• Final-sale items

• Products returned outside the applicable return period

​

17. REFUNDS FOR CANCELLED ORDERS

If an eligible order is successfully cancelled before it has been processed or shipped, a refund will generally be issued to the original payment method.

Once an order has been processed, packaged, or shipped, cancellation may no longer be possible.

Custom and personalized orders, when applicable, may not be cancellable once production has begun.

​

18. ORDER ERRORS CAUSED BY CUSTOMER INFORMATION

Customers are responsible for providing accurate information when placing an order.

This includes:

• Name

• Shipping address

• Email address

• Product selection

• Quantity

• Personalization, when applicable

• Custom wording, when applicable

• Other order information

If an order must be reshipped or remade because incorrect information was provided by the customer, additional costs may apply.

This does not apply when an error was caused by Love Scent Candle Co.

​

19. REFUND ABUSE AND FRAUDULENT CLAIMS

Love Scent Candle Co. reserves the right to investigate unusual, repeated, or potentially fraudulent refund or return requests.

We may request additional information, photographs, proof of purchase, or other documentation when reasonably necessary to evaluate a claim.

We reserve the right to refuse fraudulent or abusive claims to the extent permitted by applicable law.

​

20. CUSTOMER RIGHTS

This policy is intended to establish our standard return and refund procedures.

It does not exclude, restrict, or waive any rights or remedies that customers may have under applicable federal, state, or local law.

If applicable law provides you with a right to a refund, replacement, repair, cancellation, or other remedy that differs from this policy, that legal right will apply.

​

21. POLICY CHANGES

Love Scent Candle Co. may update this Refund & Return Policy from time to time.

When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.

The policy in effect at the time of your purchase will generally apply to that purchase, subject to applicable law.

​

22. CONTACT US

If you have questions about this Refund & Return Policy or need assistance with a return, refund, exchange, damaged product, or incorrect order, please contact us.

Love Scent Candle Co.
Email: lovescentcandleco@gmail.com
Website: lovescentcandleco.com
Location: Illinois, USA

We appreciate your business and the opportunity to make things right when something doesn't go as expected.

Thank you for supporting Love Scent Candle Co.!