Shipping Policy

SHIPPING POLICY

Last Updated: August 11, 2026

Thank you for shopping with Love Scent Candle Co. We are a small handmade candle business based in Illinois, and we carefully prepare each order before it is shipped.

This Shipping Policy explains how we process and ship orders placed through lovescentcandleco.com.
 

1. ORDER PROCESSING

All Love Scent Candle Co. products are handmade and prepared in small batches.

Orders are generally processed within 3 to 5 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or major U.S. holidays.

During product launches, sales, holidays, or periods of unusually high order volume, processing times may be longer than normal.

If there is a significant delay with your order, we will make reasonable efforts to notify you.

Please note that the processing time is separate from the shipping and delivery time.

Example: If your order takes 3 business days to process and 3–5 business days to ship, your total delivery time may be approximately 6–8 business days.
 

2. SHIPPING OPTIONS

Love Scent Candle Co. currently offers shipping for orders placed through lovescentcandleco.com.

Available shipping options and costs will be displayed during checkout.

Shipping charges may vary depending on the size, weight, destination, and shipping method selected.

We currently do not offer local pickup for website orders.
 

3. SHIPPING DESTINATIONS

We currently ship orders to:

United States only

If we expand our shipping locations, this policy may be updated accordingly.

If your location is not available during checkout, please contact us at lovescentcandleco@gmail.com before placing an order.
 

4. SHIPPING COSTS

Shipping costs are calculated and displayed during checkout unless free shipping is specifically offered.

From time to time, Love Scent Candle Co. may offer free-shipping promotions or discounted shipping.

Promotional shipping offers may be subject to minimum purchase requirements, exclusions, expiration dates, or other restrictions.
 

5. DELIVERY ESTIMATES

Estimated delivery times provided during checkout or on our website are estimates and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by:

• Shipping carrier delays

• Severe weather

• Holidays

• Natural disasters

• Incorrect or incomplete addresses

• High shipping volume

• Transportation disruptions

• Other circumstances outside our reasonable control

Once your order has been shipped, you may receive tracking information when tracking is available.
 

6. ORDER TRACKING

When tracking information is available, it will be provided to the email address associated with your order.

Please allow some time for tracking information to update after your package has been handed over to the shipping carrier.

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• Your front door or other delivery location

• Mailbox or package area

• Around your home or building

• With household members

• With neighbors

• Any delivery instructions associated with your address

You may also contact the shipping carrier for additional information.

If you still need assistance, contact us at lovescentcandleco@gmail.com.
 

7. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your address before submitting your order.

If an order has not yet shipped and you notice an address error, contact us immediately at:

lovescentcandleco@gmail.com

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes will be possible after an order has been placed.

If a package is returned to Love Scent Candle Co. because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the package can be reshipped.
 

8. LOST, STOLEN, OR MISDELIVERED PACKAGES

Love Scent Candle Co. takes reasonable care when preparing and shipping orders.

Once a package has been handed over to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows that a package was delivered but you cannot locate it, please contact the shipping carrier and check with your household members and neighbors.

Please also contact us at lovescentcandleco@gmail.com so we can assist where possible.

For packages that are confirmed lost by the carrier, we will work with you and the carrier to determine the appropriate resolution.

Love Scent Candle Co. is not responsible for packages stolen after confirmed delivery, except where otherwise required by applicable law.
 

9. DAMAGED PACKAGES

We package our candles carefully to help protect them during shipping.

However, candles and glass containers can occasionally be damaged during transportation.

If your order arrives damaged, please contact us within 7 days of delivery at:

lovescentcandleco@gmail.com

Please provide:

• Your order number

• Your name

• A description of the damage

• Clear photographs of the damaged product

• Clear photographs of the shipping box

• Clear photographs of the packaging materials

Please keep the damaged product and packaging until we have reviewed the issue, as the carrier or our shipping provider may require photographs or additional information.

After reviewing the situation, we may offer a replacement, refund, store credit, or another appropriate resolution.
 

10. MISSING ITEMS

If an item appears to be missing from your order, please contact us within 7 days of delivery.

Include your order number and a description of the missing item.

We will review the order and determine the appropriate resolution.
 

11. SEPARATE SHIPMENTS

Depending on product availability, order size, or other circumstances, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, additional tracking information may be provided.
 

12. COLD OR HOT WEATHER

Love Scent Candle Co. products may be affected by extreme temperatures during shipping.

Exposure to heat may cause candles to soften, melt, or change appearance. Exposure to cold may temporarily affect the appearance or texture of wax.

If your candle arrives after exposure to extreme temperatures, allow it to return to room temperature before using it.

Do not attempt to burn a candle immediately if the wax, container, or product is unusually hot or cold.

Some natural changes in wax appearance may occur during transportation and are not necessarily considered product defects.
 

13. HOLIDAY AND HIGH-VOLUME ORDERS

During holidays, special promotions, product launches, or other high-volume periods, orders may require additional processing time.

We recommend placing holiday and event orders as early as possible.

Love Scent Candle Co. cannot guarantee delivery by a specific date unless a delivery date has been specifically agreed upon in writing.

If you have a time-sensitive order, please contact us before purchasing so we can discuss available options.
 

14. CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at:

lovescentcandleco@gmail.com

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed.

Once an order has been processed, packaged, or shipped, cancellation may no longer be possible.

Custom and personalized orders may have additional cancellation restrictions.
 

15. REFUNDS AND RETURNS

Shipping-related refunds, returns, and exchanges are subject to our Return & Refund Policy.

If you receive a damaged, defective, or incorrect item, please contact us before returning anything.

Do not send products back without first receiving instructions from Love Scent Candle Co.
 

16. NO LOCAL PICKUP

Love Scent Candle Co. does not currently offer local pickup for website orders.

All website orders must be shipped to the address provided during checkout.

Customers who purchase products directly from Love Scent Candle Co. at markets, craft fairs, pop-ups, festivals, or other in-person events may take their purchases with them at the time of sale.
 

17. SHIPPING QUESTIONS

If you have questions about your order or shipping, please contact us:

Love Scent Candle Co.
Email: lovescentcandleco@gmail.com
Website: lovescentcandleco.com
Location: Illinois, USA

We are a small handmade business and appreciate your patience while we carefully prepare and ship your order.

Thank you for supporting Love Scent Candle Co.!